Every RidgeMx order gets a confirmation email the moment it is placed, and a second email with a tracking number as soon as the label is scanned by the carrier.
Find your tracking number
- Check your inbox for an email from RidgeMx with the subject line containing your order number.
- Check your spam or promotions folder — shipping notifications land there more often than you would think.
- If you made an account at checkout, your tracking is saved under your account.
Tracking has not updated in a few days
Carriers sometimes scan a package at pickup and then not again until it reaches a regional hub. Give it two business days. If it is still silent after that, email us with your order number and we will chase it down.
Still stuck?
Email ridgemxofficial@gmail.com with your order number and we will find it. A real person reads every message.