If a part is not right, send it back. No interrogation.
The window
You have 30 days from delivery to start a return. Items need to be unused, uninstalled and in their original packaging.
What we cannot take back
- Parts that have been installed, mounted, scuffed or ridden
- Electrical components once the packaging is opened — controllers, chargers, wiring and batteries
- Custom, cut-to-length or made-to-order items
- Tires that have been mounted on a rim
- Gift cards and clearance items marked final sale
How to start one
Email ridgemxofficial@gmail.com with your order number and what you would like to do. We will send a return authorisation and instructions. Please do not ship anything back before you have that — unauthorised returns are hard to match to an order.
Refunds
Refunds go back to the original payment method within 5–10 business days of the return arriving and passing inspection. Original shipping is non-refundable, and return postage is on you unless the return is our fault.
Our mistake
Wrong item, missing part or damaged in transit? Tell us within 7 days of delivery and include photos. We cover return shipping and get the right part out to you immediately.
Exchanges
The fastest exchange is to order the replacement now and return the original for a refund. That way you are not waiting on two shipments back to back.